Shipping policy

At Naturaways, we are committed to delivering our high-performance, all-natural disinfection solutions to your doorstep as quickly and efficiently as possible.

Free Shipping on All Orders

We are proud to offer Free Standard Shipping on all orders across the country. No minimum purchase is required. Our goal is to make eco-friendly safety accessible to everyone without any hidden costs.

Processing & Delivery Times

  • Order Processing: Orders are typically processed within 1–2 business days (excluding weekends and holidays).

  • Transit Time: Once shipped, you can expect your order to arrive within 3–7 business days, depending on your location.

  • Tracking: As soon as your order is dispatched, you will receive a shipping confirmation email with a tracking number so you can follow your package's journey.

Shipping Destinations

Currently, we ship to all addresses within the [Insert Country, e.g., United States]. At this time, we do not offer international shipping, but we are working hard to bring Naturaways to the global community soon.

Address Corrections

Please ensure your shipping address is correct at checkout. If you notice an error, contact us immediately at [Insert Support Email]. Once an order has been processed for shipping, we may not be able to change the destination.

Damaged or Missing Packages

If your package arrives damaged or doesn't arrive within the estimated timeframe, please reach out to our support team within 48 hours of the scheduled delivery. We will work quickly to resolve the issue and ensure you receive your products.

Technical Tip for your Shopify Store:

  1. Shipping Settings: Shopify-r Settings > Shipping and Delivery e giye "General shipping rates" e giye ekta Free Shipping rate create kore diben.

  2. Product Weight: Jehetu products gulo liquid (Hypochlorous Acid/Ionized water), egulor weight beshi hoy. Free shipping dile client-er profit margin jeno thik thake sheta kheyal rakhte hobe (tobe eta client-er bishoy, apnar kaj holo setup kora).

  3. Override Feature: Client cheyechilo shipping charge override korte parbe—eta Shopify-r default "Draft Orders" feature diye khub shohoje kora jay, apni delivery-r somoy client ke eta bujhiye dite paren.